Disconnect accounts or ask us to delete your data.

Disconnect a connected social account

If you no longer want Loopi to access a connected social-media account, remove or disconnect that connection from the relevant client or account controls in Loopi. You can also revoke Loopi's access directly from the connected social platform's own app or security settings.

Revoking a platform connection stops Loopi from using that authorisation for future platform actions. It does not automatically delete content or records already stored in your Loopi workspace.

Google and YouTube access

If you connected a YouTube channel through Google, you can revoke Loopi's access from Google Security Permissions. After revocation, Loopi can no longer use that Google authorisation for future YouTube API actions.

To delete Google/YouTube-related information already stored in Loopi, also follow the Loopi deletion request process below.

Meta, LinkedIn, TikTok, Pinterest and other platforms

You can revoke Loopi from the relevant platform's connected-app, business-integration or security settings, in addition to disconnecting the account in Loopi where that control is available. Revocation prevents future API use under that authorisation. If you also want Loopi-held connection data, tokens or related records deleted, submit a deletion request below.

Request deletion of your Loopi data

To request deletion of personal data held by Loopi Social, email privacy@loopi-social.com from the email address associated with your account. Tell us that you are requesting data deletion and identify the workspace or organisation if you manage more than one.

We may need to verify your identity or authority before deleting workspace data, particularly where a request affects other users, client records or business records belonging to an organisation.

What we will delete

Subject to verification and any legal or contractual retention requirement, deletion may include your Loopi account information, workspace membership, stored content and media, approval records, connected-account credentials or tokens, platform account identifiers and other personal data associated with the account or workspace covered by the request.

Platform-specific retention

Some connected-platform data is subject to shorter API storage or caching limits. Where required by the relevant platform, Loopi may delete, refresh or re-fetch that platform-derived data before the end of our normal service retention period.

What may be retained

We may retain limited information where reasonably necessary for legal, accounting, fraud-prevention, security or dispute-resolution purposes. Backup copies may remain for a limited period before being overwritten or securely removed through our normal backup lifecycle.

Content already published to a platform

Deleting information from Loopi does not necessarily delete information already published to Meta services, LinkedIn, TikTok, Pinterest, YouTube or another connected platform. Content already published to those services must normally be managed through the relevant platform or account.

Questions

For deletion, privacy or connected-account questions, contact privacy@loopi-social.com. For more information about how Loopi handles personal data and connected-platform API data, see our Privacy Notice.